VODACOM DOESN'T PROVIDE ANY GOOD CUSTOMER SERVICE......

Good day all,

I’ve been trying to get through to anyone on your side but to no avail, so here I am trying other email addresses found on your website.

My mom took out a contract sometime back and I’ve been using the phone and paying her the money. I have an Huawei p8lite and also a router. A few months ago you guys stopped my phone use and advised I was in arrears, you guys then gave me the data and airtime that was due to me because of the inconvenience caused to me. This time round I’m not to use my phone again because apparently I’m in arrears with R206.00 when I went into the shop at Vangate mall I was advised that it could be an issue because we used to pay by debit order which we’ve stopped a few months ago at the same shop that must be removed and that I should just continue paying the R410.00 pm, which we’ve done. Now I can’t use my phone even though I’ve done as per the advice given by your employees.

It’s been a week now and still I can’t get through to anyone.

It’s not fair that I have to pay for a service that isn’t being provided.

Your guys call centre is of no assistance as the left hand doesn’t know what the right hand does.

Could you please get someone to contact me urgently regarding this.

My mom’s name is Mrs Carol Gwendoline Williams and her number is ********** 961 and I can only be contacted on my work number as you guys have stopped my phone.

Hope that I can be contacted by you guys soon because all you reviews shows that you reply to customers after their funerals.

Kind Regards Melany Hendricks