Vodacom doesn't like new business apparently.

I ordered a 5g home Internet router on the 2nd of October. I've called orders and after sales and they keep telling me it's pending confirmation and I will receive a call from the confirmations department. I've yet to receive a call and I've now been waiting for a whole month just for a call from confirmations. For one single call. I keep being told it will be escalated but what is the point when nothing gets done. I previously app**** for fiber in March and was approved on the spot. After a month of struggling with that, endless calls and no actual contact from the installation team I gave up and ordered the 5g home Internet package. But yet still I wait for one simple call for over a month. It's almost like they don't want new business.