Vodacom doesn't know what they're doing

I've been practically fighting with Vodacom for the last year or so, to get LTE working on my account. I've done 2 sim swaps and it didn't work. I've tried my sim in other people's phones, it didn't work. Someone elses sim (Vodacom and Cell c) gets me a 4g signal in my phone, but my number is not physically able to get 4g. The guys in the Vodacom store say it's definitely something wrong with my profile since the sim swaps didn't work and they've double-checked the settings and even tried my sim in their phone.

However even after logging an SR now, Vodacom's response is "check your 4g map". I am with people that pick up 4g signals on my phone or their phone with their sims, my profile cant.. it's NOT a location issue guys! Please take this seriously and do something about this, else I'm moving networks that will bother to get me LTE!