Vodacom doesnt know what they doing

I logged a query 2 weeks ago regarding the credit on 2 lines ( 1 upgrade and 1 new ) for late delivery , as per the letter enclosed in the delivery , if it isnt delivered the next day then you will receive a months free subscription , I contacted vodacom 2 weeks ago regarding this , didnt hear a word , then they called me on Friday while in a meeting , I called back today and they tell me that the call is closed because I didnt answer ....<br> <br> I want to speak to someone that knows what they doing and I want someone to call me today .... dont give me your copy and paste answer !!!