Vodacom doesn't know what they are doing

I have complained on the 17th. This was about my phone being taken in for repairs, yet nothing was done to it. My phone is still at Vodacom, and clearly **** to how my phone would be priority that I'd receive it today. I'm typing this with so much hurt, my phone is not back. I had to call at 14:00 because of the silence. Well it looks like that is how Vodacom operates that they don't know what is going on. Prisca told me that they were waiting for me, yet Ernest said that he needs to ask someone busy with the phone. So clearly my phone is not fixed yet. This is a contract phone that was bought in March, yet it's so sad that I'm paying for something that's not even in my hands.

Vodacom is clearly enjoying this. Payment is received every month and yet I'm stuck with a phone that's not even with me.

I'll be call by a Vodacom representative and that is where everything would end.