KD
Kim D
1 reviews | Active since Apr 2013
04 Jul 2019, 08:07
Vodacom doesnt know how to handle complaints
We are now on day 9 and still no one from Vodacom has called me. All im requesting is for Regional Manager to call me regarding my complaint. Instead Vodacom go and block on facebook as they dont want to deal with the complaint any further. As for Colleen your customer relations person who said she called she didn't, all lies. Do you think I would be going on like this if she had called me. I wont give up and I will carry on until I get a call. Even if it means I have to go into your head office. Such a pitty Vodacom doesn't take complaints seriously.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
04 Jul 2019, 08:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Jul 2019, 08:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KD
Hi
Please note that Colleen has NOT called me. I wouldn't be making such a fuss if she had called me. Colleen is lying to you. Ask her for the recording between me and her and you will find nothing. I would love you to send me this voice recording. I will continue post all over social media, I will also contact Cape Talk and air my views on the radio, I'm currently writing a article to put in our local newspaper to tell everyone about the bad service I have received from your Pinelands manager and the fact that Colleen has also ****. I won't stop until I get a phone call. And the fact you blocked me on your vodacom Facebook site and messenger, this just aggravated me to take this much further. I've also made appointment with friend who sister is lawyer to get legal advice regarding your manager at the Pinelands branch, how he **** about me. You most welcome to give Colleen number and I will call her. I'm not giving up until I get a phone call, it's what I've asked for from day one of my complaint = Feedback
Kim D's updateReviewer Update
04 Jul 2019, 12:57Hi
Please note that Colleen has NOT called me. I wouldn't be making such a fuss if she had called me. Colleen is lying to you. Ask her for the recording between me and her and you will find nothing. I would love you to send me this voice recording. I will continue post all over social media, I will also contact Cape Talk and air my views on the radio, I'm currently writing a article to put in our local newspaper to tell everyone about the bad service I have received from your Pinelands manager and the fact that Colleen has also ****. I won't stop until I get a phone call. And the fact you blocked me on your vodacom Facebook site and messenger, this just aggravated me to take this much further. I've also made appointment with friend who sister is lawyer to get legal advice regarding your manager at the Pinelands branch, how he **** about me. You most welcome to give Colleen number and I will call her. I'm not giving up until I get a phone call, it's what I've asked for from day one of my complaint = Feedback
KD
Kim D's update04 Jul 2019, 12:57
Reviewer Update
Hi
Please note that Colleen has NOT called me. I wouldn't be making such a fuss if she had called me. Colleen is lying to you. Ask her for the recording between me and her and you will find nothing. I would love you to send me this voice recording. I will continue post all over social media, I will also contact Cape Talk and air my views on the radio, I'm currently writing a article to put in our local newspaper to tell everyone about the bad service I have received from your Pinelands manager and the fact that Colleen has also ****. I won't stop until I get a phone call. And the fact you blocked me on your vodacom Facebook site and messenger, this just aggravated me to take this much further. I've also made appointment with friend who sister is lawyer to get legal advice regarding your manager at the Pinelands branch, how he **** about me. You most welcome to give Colleen number and I will call her. I'm not giving up until I get a phone call, it's what I've asked for from day one of my complaint = Feedback
Vodacom's replyOfficial
08 Jul 2019, 09:23Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Vodacom's reply08 Jul 2019, 09:23
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team