AR
Andrew R

1 reviews | Active since Jun 2009

15 Oct 2024, 16:47

Vodacom doesn't honour chosen debit dates

Vodacom offer an awesome voucher service through Vodapay. The Vouche Advance is a great idea, BUT when people use advance service, then Vodacom's service is lacking.

You get to choose a data to repay the advance. 2 days before the due date, you get a reminder. However, they then try and debit your account 1 day AFTER the reminder, and 1 day BEFORE the chosen repayment date.

This is not acceptable, why would you allow people to chose a repayment date, and then you do not honour it and just choose your own date instead?

I had an advance, to be repaid on 16 October. I got my reminder SMS on the 14th, reminding me it was due in TWO days, then today (the 15th) they attempted a debit.

I transfer money into a specific account to use for this service, in time for my chosen repayment date, and each time you try to take it early, I lose money in bank charges.

Vodacom, you MUST do better!!

0
Replies (1)
Vodacom
Vodacom's reply16 Oct 2024, 07:46
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team