#Vodacom doesnt have your original contract

Item: Vodacom
Rating: 1
Author: Kelly L

I opened a contract with vodacom in May 2017. I wanted to cancel my contract with Vodacom in January 2019. They have told me my contract is from July 2017 so I can only cancel it in July, (of course there is the option of their "cancellation fee").

After numerous visits to their branch, phone calls, emails, they have NOT been able to provide me with my SIGNED contract to show the dates. Therefore I am now being held to an invalid contract.

This also goes against the POPI act whereby a company is obliged to provide all data they hold on any of their customers.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

31 May 2019, 11:23

Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team

Vodacom's reply31 May 2019, 11:23

Official

Kelly L's updateReviewer Update

31 May 2019, 14:56

Great, remember to respond via email ( with my signed contract) as I have left the country. Im sure you can get that from my account details.

Kelly L's update31 May 2019, 14:56

Reviewer Update

Great, remember to respond via email ( with my signed contract) as I have left the country. Im sure you can get that from my account details.