Vodacom doesn't have service

Despite writing to Hellopeter I still haven't heard from vodacom other than the automated response I think that says the consultant will contact me. Worse or no service, almost a month later I'm still waiting for my refund that was debited in August despite the fact the contract ended in July. I've been told that I need to get the bank statement to show the debit order cause it's part of the process costing me more money and time. To think I was considering vodacom as my permanent service provider, I'm so glad i didn't change.