KN
Kas N
1 reviews | Active since May 2020
02 Feb 2022, 06:53
Vodacom doesn't give a damn about the customer!!!
Vodacom doesn't give a damn about customer service. After numerous messages on hellopeter, including a private message to Vodacom via hellopeter, to which Vodacom did not respond, my data account is still active and has not been cancelled outright. I suspect it has been blatantly moved to prepaid.
The issue with Vodacom was their refusal to cancel my data contract that has been operating on a month to month basis.
Well Vodacom, you have done as you please by providing false information indicating that my contract has been cancelled and with ignoring my request and last message requesting information and clarity.
After over 20 years of being a loyal customer, the manner in which you operate disgusts me!!
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Replies (1)Vodacom's replyOfficial
02 Feb 2022, 07:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Feb 2022, 07:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
