IO
Ian O

1 reviews | Active since Nov 2009

08 Jul 2016, 16:52

Vodacom, doesnt even know I am a customer... worst service ever.

<p>I would love to know how it takes Vodacom business, in particular Monica, 6 months to process my change over from private account onto our companies business account... at last it seemed to be done, then she hands it over to Ona, who now, like Monica previously, doesnt even know I am a Vodacom customer! How it possible that not even Vodacom knows I am a Vodacom customer! This is after I have had to supply my account number at least half a dozen times to them, to work out my phone number is in fact vodacom based. Followed by some nonsense that vodacom can only transfer number internally on the 19th of every month! Vodacom, your fast enough to increase signed contract monthly payment amounts, maybe its about time you start training your staff with that extra money your rip people off with each month.</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply09 Jul 2016, 03:29
Official

Thank you for making us aware of your complaint.

A consultant will review,

Kindest Regards

Consumer Website Team