Vodacom doesn't care on bit about customer satisfaction or service.

5 weeks ago I took out a contract to get the Sony XZ1 along with the Sony Playstation 4. It has been 5 weeks and I still haven't received the PS4, yet I am paying for it. No one can even tell me when to expect the PS4, and I just keep being told it is on back order. It absolutely boggles my mind that a company like Vodacom can have such poor supply chain management to allow something to be on back order for 5 weeks.

Furthermore, in the last 5 weeks I have phoned Vodacom over 10 times and not a single time did they bother to phone me back, despite promising they would.

I'm afraid to say that moving to Vodacom 5 weeks ago has proven to be a bitter disappointment and I am very unlikely to stay for more than the 2 years unless things turn around quickly.