CR
CornelisJ R

1 reviews | Active since Jun 2012

04 Feb 2022, 09:59

Vodacom doesn't care

Poor service After canceling my contract with Vodacom, the debit order still deducted from my account. I then tried calling Vodacom to resolve this, but since the contract has been cancelled the number no longer registers on their system as a contract number and the automated system simply puts the phone down. Even if you try to speak to a consultant to put you through to the accounts department, they can't directly connect you, and you have to go through the same process just to have the automated system put the phone down on you.

There seems to be no way of contacting Vodacom accounts unless you have a contract, which is ridiculous.

Just a confirmation why I made the right decision is canceling with Vodacom and move to another service provider, they don't care about their clients.

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Replies (1)
Vodacom
Vodacom's reply04 Feb 2022, 11:09
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team