Vodacom Doesnt Care Constantia

<p>My experience with Vodacom this year has been absolutely disgusting!</p> <p>I upgraded my contract 3 months ago. I received a CAT S30 phone, based on the representations made that it would not break if dropped 1.8m and it was waterproof as to its spec.<br />First Jonathan at Vodacom 4u Constantia stated he would activate my account by the evening. He did not activate it, I subsequently missed a very important call because I did not have my old phone and sim charged.<br />Secondly, Johnathan and other representatives of Vodacom Constantia have not followed up at all on anything. I have sent 8 emails attempting to sort out problems with Vodacoma received one response, which was meant to be followed up by email. It has not. <br />Vodacom is apparently a premium brand, and literally I cannot afford to have Vodacom suspend any of the work contracts which are connected to the debit order based on an instruction to the bank. What am I paying for?!</p> <p>Thirdly, the bone of contention: The CAT phone broke after a drop. It took 1 month to get a new one, and with no follow up calls to tell me what is happening. Then I tested the waterproof warranty. It broke again. Then I told Vodacom Constantia, I will not accept a CAT phone. In line with the Consumer Protection Act. I have requested cancellation from this contract to no avail. There was one person whom with which I have spoken to on a number of occasions, he said it would be difficult, but he did not get back to me.</p> <p>Fifthly, I have had a phone for 2 weeks, and Vodacom has had the phone for 3 months approximately. Meaning I have been charged akin to *****ing.</p> <p>I honestly cannot believe how much time over the last over 3 months I have spent speaking to a brick wall. There is nothing that they have done which is worth one cent. I can see why they have 1.5 star rating on google already.</p> <p>Bottom line, Vodacom doesnt care, and do not buy a Catapillar phone, bad quality and the brand lies about its representations.</p>