Vodacom DOESN'T CARE - change my mind or lose my business with you!

1. They harass you endlessly if you don't upgrade on or around your due date. 2. Their website is terrible, does not work half the time, poor selection of phones and errors everywhere. Signs you out after 5mins of non-usage! 3. New selection of phones are exceptionally expensive and the contracts are not worthwhile at all anymore, no relevant freebies (What am I supposed to do with an Azoomee voucher if I have no kids!!!!) 4. Call centre agents are UNHELPFUL and full of attitude. You can hear the "We don't give a **** about our customers" tone oozing from their voices.

5. THE FINAL STRAW:

- All I wanted was for my secondary phone's contract (UChoose Flexi 65) to be cancelled. Spoke to a "Petlanek" on the 4th May 2020 at 9.30am who reassured me that she will only cancel that contract, and I specified NOT MY MAIN contract - as I wanted to keep that running. (Check your recorded conversations, I was very clear about what I wanted!)

- Checking my bill on the 7 June 2020 and I find out that: 1. She has NOT cancelled my secondary contract but she has CANCELLED MY MAIN CONTRACT!!!! 2. Now, even if I wanted to upgrade my contract (which my main contract was overdue for an upgrade) - I can't! 3. She also took the liberty of changing my whole package around so that I now have NO CLUE of what my bill actually is and what I am being charged! What the actual F! 4. Try to resolve it with Banele (moderately helpful) and then her Team leader Nombulelo calls me - who was not even remotely happy to help me on a Sunday at all!

I have been a loyal Vodacom Customer for almost 18 years now, I would check the actual date that I signed up with the company but they apparently don't do records.

How can you get away with treating your customers like this! A simple task of cancelling a single contract has turned into an absolute f#@$ up because of one *********** person!

I WANT THIS ADDRESSED BY A SENIOR CUSTOMER CARE AND RETENTIONS MANAGER - WHO IS A PERMANENT EMPLOYEE OF VODACOM AND NOT A CONTRACTOR!

If this is not resolved, I WILL take my business to one of your competitors and I will make sure that everyone I deal with knows about how you treat your loyal customers and *********** your company really is!