TM
Thabo M
1 reviews | Active since Feb 2022
06 Aug 2025, 10:28
VODACOM DOESN'T CARE
Stay away from this network. They deleted my number from their system that I've been using for 20 years because they claim it was inactive. This is the number I'm receiving and making calls from on a daily basis. They can't even make an effort to investigate further if I'm really using this number.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
06 Aug 2025, 12:11 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Aug 2025, 12:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
TM
Thabo M's updateReviewer Update
12 Aug 2025, 05:29Thank you for attending to my complaint promptly though I still feel it could have been resolved on my first contact with your customer service and subsequently one of your outlets that I visited. The hacker already made airtime advance that you couldn't detect and I had to pay for it upon recovery of my number.
TM
Thabo M's update12 Aug 2025, 05:29
Reviewer Update
Thank you for attending to my complaint promptly though I still feel it could have been resolved on my first contact with your customer service and subsequently one of your outlets that I visited. The hacker already made airtime advance that you couldn't detect and I had to pay for it upon recovery of my number.