Vodacom doesnt care about the service they offer

I am writing to express my extreme dissatisfaction with the service I received from Skynet regarding my contract SIM card delivery. On July 5, 2025, I app**** for a contract SIM card online, but I only received it today, July 31, 2025.

Throughout the month, I experienced extreme frustration and disappointment with the Skynet team's handling of my delivery. Despite numerous calls to the Skynet call center and Vodacom call center, my concerns were consistently dismissed, and I received insincere apologies. The Vodacom call center manager, Kerryn, promised to escalate the issue and resolve it with Skynet, but she failed to follow through on her promises.

I encountered conflicting information from Skynet representatives. Cohen confirmed my address and stated that the parcel was taken by the wrong driver. However, a lady from Skynet later claimed that there was no delivery address on my parcel.

Furthermore, I was informed by Vodacom that Skynet had reported twice that I refused delivery, which is completely false. I never refused delivery, and this misinformation caused further delays and frustration.

The delivery experience itself was also unacceptable. The delivery driver called me at 14:57, instructing me to wait for him at my workplace, as he refused to deliver to my home. When I called him at 15:46 to inquire about his whereabouts, he claimed to be at the Department of Home Affairs collecting his documents. He finally arrived at 16:51.

I expect a higher level of service, especially considering the numerous complaints I lodged throughout the process. The unprofessional conduct, poor communication, and misinformation displayed by Skynet representatives are unacceptable.

I request a formal apology and compensation for the inconvenience and distress caused by Skynet's poor service. I hope that you will take immediate action to address these issues and prevent similar experiences for future customers.

Skynet Reference Number: K***.