JS
Jaén Swart

1 reviews | Active since Oct 2021

18 Oct 2021, 11:10

Vodacom DOESN'T care about the individual or small business

Our Internet in the area has been degrading for the last 2 -3 months. the last 3 weeks its been unusable. I get up to 700 disconnects/reconnects per day and up to 70% package loss. This all with 5 LTE towers within 3km of our house. Getting this across 4 cell contracts and 1 data contract. Called support every single day, with them logging a support incident. Every day I call they don't know about the previous ones and I never get the SMS with reference code. Last one I demanded ref and got ***. they called me on Friday saying a technician will call. Nothing. Swapped routers and even got a new Mikrotik CPE LHGG instead of the Huawei B535. Same issue. Problem persists and my business is suffering. Cannot even do a single video call without losing connection every minute. Been a loyal Vodacom customer for 20 years but will now cancel ALL my contracts with immediate effect (and not on Vodacom's terms) due to non service availability and support not being provided and issue rectified. Other community members complaining about same issue. Telkom LTE works flawlessly.

0
Replies (2)
Vodacom
Vodacom's reply18 Oct 2021, 12:17
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
JS
Jaén Swart's update22 Oct 2021, 11:14
Reviewer Update
22 October and still no call..nothing.
Pathetic service

Vodacom these automated replies on HP doesn't help your cause. You have lost me as a customer and maybe that doesn't mean a lot to you. But keep on this path and you will see how many others will follow.

I'm calling Jacques Barkhuizen your CIO directly now...Whoever supposedly worked..or let me rather say didn't work on this incident I hope your ready.