MS
Michael S

1 reviews | Active since Nov 2011

08 Apr 2024, 12:16

Vodacom doesn't care about people - deletes numbers at will

So, after being overseas for 3 months (and obviously not using my SA number for that time), I tried to use my phone and discovered that Vodacom (with no warning whatsoever) deleted my phone number. Never mind that people use their cellphone number for every OTP. This is a personal disaster. Vodacom's attitude when I called them was to say "sorry and good luck". I cannot believe that SA regulations would allow a cellphone operator to do this. Shocking. I will NEVER use Vodacom again. Heartless snakes!

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Replies (1)
Vodacom
Vodacom's reply08 Apr 2024, 12:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team