LD
Lunga D

1 reviews | Active since Oct 2021

07 Oct 2021, 15:18

Vodacom doesn't care about long time business

This morning, I dialed the Vodacom customer service number and spoke to a very obnoxious and rude consultant who, after I objected that she isn't making sense and not listening to me. She then put me through to another consultant after I asked for her name so I could report her. i was then put through to the supervisor Cedric Mothapo. After i explained to him my problem and the previous treatment i got from the previous consultant then the trouble started. I explained to him my situation to which he also began talking over me and not listen to my complaint. A screaming match then ensued to which I clearly advised him to watch his words as I was recording the call. He stated to me that that doesn't faze him he has had many threats from customers' before and "You can try me!". I asked that is this the way Vodacom treats and challenges their customers to which he was carrying on and on. i have got the call recording as I think both Cedric and the unnamed consultant should be sent to pasture. i have never in my MORE than 20 years with Vodacom has such disgusting attitude. If you have consultants' that challenge a customer, even advising me to lay complaints wherever I like even advising me to complain on Hellopeter.com and that he will watch my progress closely while laughing with attitude! His intensions clearly challenging me instead of solving my problem! What will Vodacom do about it? I have my call recording ready to share if you want to listen to the call so I will be vindicated.

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Replies (2)
Vodacom
Vodacom's reply08 Oct 2021, 07:19
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
LD
Lunga D's update25 Oct 2021, 15:42
Reviewer Update
Hi Vodacom

I am still awaiting the outcome of my complaint as no one has come back to nor did the person/s involved call me to apologize.

I am still unhappy that pathetic customer service can go unpunished!

Regards

Lunga