Vodacom doesn't care about it's customers

Vodacom's current rating is 2.3 out of 10 and yet they seem unbothered by this, make it make sense Vodacom. I app**** for fibre late last year around October as there were running a special in the area. I took a month-to-month contract and the guy who was helping me apply failed to mention the part of cancellation fee before 12 months. (seems they're tricking people to sign up, this is sickening).

I'm in the process of cancelling the current contract due to relocation but they cancelled by ticket to cancel because I didn't sign a cancellation quote of R3000. The only amount I'm supposed to pay is for the ONT which is less than R1000. It's been over weeks I haven't received the new quote.

The contract is supposed to end on 31st December and I haven't heard a word from Vodacom about this. What is so difficult about giving feedback to your customers? we constantly have to follow up and deal with people that have no clue what's happening. like yesterday, I called cancellations, FTTH and billing department and everyone I spoke to somehow don't have an update. Make it make sense. Since the year has started I haven't used Vodacom services (their fibre) and I'm expecting the cancellation to go through and I want my money back.