GF
Guy F

1 reviews | Active since Jan 2018

20 Jan 2026, 01:16

Vodacom Doesn't Care About It's Customers

I've had cellphone contact with Vodacom since I was 20 years old. I have had numerous devices and contracts with you as well. I currently have a cellphone contract and a wifi package with you.

I app**** for a new contract recently, I needed a new laptop for work purposes and was declined......declined?????

There is NO REASON why Vodacom should be declining me. I tried applying online, I was declined. I tried applying over the phone, I was declined. I even went into the Vodacom store in Cresta and I was declined there too.

Out of desperation I app**** at my bank FNB for a laptop. It took 5 minutes on the FNB app and my new laptop was delivered 2 days later. So what's Vodacom's issue?

You don't want my money anymore? No problem! I will move all my contracts over to FNB when it's time for renewal.

After all the years of loyalty this is what I get? Not surprising considering how you treat your own employees...good luck paying all those hundreds of millions to Nkosana Makate!! Bye Vodacom!! You Suck!!!

0
Replies (1)
Vodacom
Vodacom's reply20 Jan 2026, 07:48
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team