HH
Helen H
1 reviews | Active since May 2024
30 Oct 2024, 21:44
VODACOM DOESN'T CARE ABOUT IT'S CLIENTS
I still haven't had my complaint discussed or fixed. Vodacom erroneously claimed that my account was in arrears in September although they were paid via debit order as they always have been. I need this corrected as it reflects on my credit score. I have NOT defaulted on my account ever.
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Vodacom's replyOfficial
31 Oct 2024, 07:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Oct 2024, 07:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team