VODACOM DOESNT CARE ABOUT IT'S CUSTOMERS

I REALLY DONT KNOW WHAT TO DO ANYMORE. I HAVENT RECIEVED A CALL FROM VODACOM WITH REGARDS TO MY ISSUE OF NOT BEING ABLE TO RECIEVE CALLS AND INTERNET. WHEN I CALLED LAST WEEK I WAS ADVISED THAT THE CALL WAS CLOSED AND THAT A NEW ONE MUST BE LOGGED. IT'S BEEN A WEEK SINCE I LOGGED A NEW CALL BUT I HAVENT BEEN CONTACTED. I WISH I HAD THE MONEY TO BUY MYSELF OUT ON BOTH MY CONTRACTS THIS I REALLY FRUSTRATING. AGAIN I'M ON MY KNEES VODACOM PLEASE HELP ME PLEASE!!!!!