VODACOM DOESN'T CARE ABOUT CUSTOMERS, SUCH A DISGRACE TO HUMANITY

Vodacom has been deducting from my account even after manu attempts in 2021 to cancel the airtime simcard that I lost. A few weeks back, they call to inform how they are running a discount/promos on data and airtime. It came to a point where the lady realised I was paying too much ans asked if I was interest or would rather opt to het a phone,new simcard and router, whicj I agreed to. 3 weeks ago they delivered my parcels to another province; Johannesburg, while I provided and confirmed my new address (Cape Town) more than 3 times, that week. The service is beyond disappointing, as all of the ahents kept saying they have confirmed the delibery for my new home and work address. However, no delibery has been made. To make matters worse, they do not communicate AT ALL. VODCAOM is not even remorseful or willing to take responsibility of the fact that they have been deducting from my account for thw past 2 years, when I had already cancelled.

I habe wemt to several branches in Cape Town, they tell me they cannot assist and that I need to call the customer care line, which I did, and yet , here I am, writing about my painful experience. VODACOM mist repay all my money, as they are clearly not willing to deliver my products

The service is beyond disappointing, but VODACOM does not mind taking the money every month.