Vodacom doesn't care about customers.

sick and tired of Vodacom. I bought airtime for R55 and Tgey deducted R3 form it. This is not the first time I'm complaining about this. What are the R3's for cause I have never taken airtime advance or registered something with them. I complained and they refunded me R5. So everytime I load airtime I must go through this midioky. Voda app is not user friendly, they can only assist with app queries, customer care number 082135 it's useless as it directs you to chat via SMS and that is more useless as it has no human touch. Whatsapp number is very useless, robot only assist with what they want and not what the customer wants. Vodacom is saying they don't want to interact with people, we must sit to finish when they are busy robbing us our airtime. I'm sick and tired of this. I want to know why are you busy taking R3 from my airtime everytime I load airtime and I want my money back. They recently closed my ticket without calling or resolving my issue. Ticket number: EC-21JU-3N4OJ1