Vodacom doesn't care about customer service!!!

So on the 12 Feb 2018 I posted:

Industries

Blog

Vodacom

Simcard never activated by Vodacom and I want a refund  A review of Vodacom by angievd888 on 12 Feb 2018

Like

Share

Comment

Report

Supercharge

Convert

 Simcard never activated by Vodacom and I want a refund Hi Vodacom,

I am writing to you on this platform which is not my first choice as I am tired of waiting on the line for call centre consultants to get back to me. I have searched high and low for an email address and I cannot find any email address.

I had an existing contract and in Oct 2016 I upgraded this contract on one of your specials for two Galaxy note Tabs 3 lite. I got the new tablets with two new simcards which I placed into the tablets and got covers and screen protectors from the shop and was told it takes 2 - 24 hours to activate. I got home and linked my kids tablets to my home WI-FI as it is uncapped and the play on kids YouTube all the time.

Two weeks ago my eldest daughter advised me the wifi is down and she has no access to the internet and advised that it is impossible as they get data every month so I investigated the tablet only to see that it is not working.

I called Vodacom and was told the settings on the tablet must be incorrect as the line is active on Vodacom side and I needed to have the tablet with me. so on Saturday I called in again with the one tablet with me at 10:32 and sat on the phone for 43 minutes with Vodacom only to find out that Vodacom never activated the simcards or linked them to the numbers in questions being ********** and ********** .

I have paid R169.24 per number for Data for the past 16 months for the numbers never to be active by Vodacom. These are tablets so it is only data contracts and they are for my kids so I was never informed it doesn't work until two weeks ago when I called Vodacom.

My question is this Data was allocated to a number that does not belong to me and no longer exists and on my contract is the two numbers above and I am billed for the two numbers above but the data was allocated to a different number. The Data was NEVER used and confirmed with Vodacom on Saturday and that there has been no data usage since the upgrade.

So I would like Vodacom to please credit my account for the data billed from Oct 2016 to today on numbers ********** and ********** .

I did speech to a consultant this morning who helped me activate the second number and he called me at 10:00 and I asked him who I need to speak to regarding this and he advised that he would get back to me within the hour. It is now 2 hours and 23 minutes later and he was very helpful but I need this to be addressed as I have been with Vodacom for many years and I have 6 contracts with you which most are due for upgrades this year.

So kindly advise if you will be crediting my account for the data allocated to the wrong simcard which was luckily never used ?

Vodacom advised they will investigate via the Hellopeter reply but I have never heard a word.

On the 20 Feb 2018, I commented on the reply and advised that I have not heard from Vodacom and still no word. But they quick to call and ask me when I am paying my account???

I want a refund on my account for Data I never received and then I will pay my account!!!!