Vodacom doesn't care about clients

Vodacom is the most disloyal company, they don't accept responsibility for anything. We upgraded our contract at the end of January, the phone came with 4 months theft cover. SAMSUNG S21FE WITH A FREE GALAXY TABLET (no tablet has been received for from the time of the upgrade) My husband was held up in an armed ******* on Monday ( human rights day) at work. 7 men walked into the place of business and ****** them I phone vodacom to put a claim in with the insurance. First they don't have the imei number. Then they say the wrong phone is insured. I was told to phone the policy department and request that they change the insured phone to the Samsung S21 FE. Policy department fixes it, they request the case number and my husband's ID. I sent everything through the same day. No reply- I phone vodacom insurance the next day. I now get told the claim is rejected because the sim card in the phone is not the sim card that we did the upgrade with.

Why the hell were we not told about this. The salesperson wanted the sale so the fine print was not important, why did the clever people at the insurance ask for all the paperwork when they could see the sim card was in another phone? I asked Vodacom to please assist, the phone is barely 2 months old and we didn't no about the sim card t&c. No no no, they could give a damn, it's not their problem, I then said they must rather cancel the contract and get their phone from SAPS since they are investigating the case. No again , I must pay a cancellation fee or continue paying for phone that was ******. Wow such wonderful service from a company that we have been clients to for over 30 years. Vodacom and Samsung are the same. We haven't received the tablet, they reply today via twitter that they are still waiting for stock and don't know wben they will get stock. Could be tomorrow or next year. Who knows?? I am bitterly disappointed in vodacom. I will never recommend your services again