Vodacom doesn't care!

I am very unhappy with Vodacom and I am very unhappy with the service I received from one of your Vodacom consultants at the Pietermaritzburg liberty mall shop.

About a month ago I went to liberty mall in Pietermaritzburg Vodacom shop to do a sim swop due the fact my one phone broke and the sim was lost. That sim only received airtime R75 every month.

We also wanted to look for contract for only phones. I was told by Nakita at Vodacom that we could not do that. She told me to rather get my new contract with new phones and sim and then to call Vodacom and request a quote to cancel my other 2 numbers and that it would not cost me much as I told her I don't want to add extra contracts and have a huge bill at the end of the month. Nakita even said that it would cost me R200 or R300 to cancel each of those number as I said there are 2. *** first number I wanted cancelled. *** second number I wanted cancelled.

After we left Vodacom the new Sims were not working the next 2 days, Nakita arranged 2 new Sims again which I had to arrange for someone to collect for me.

My first issue is when I called to get a quote on the second number, I was quoted R1350. Which is ridiculous as I was told it would not be more than R300. And I don't even have this sim card as it was lost so I am paying R75 and not even receiving this airtime. This is due to the advice I was given from Nakita at Vodacom. The first number amount from the quote was fine.

My second issue is on both my new sim card numbers I keep receiving calls for people looking for a Nicole or I am receiving what's app from people we do not know. So, I don't know who had these numbers before us but it is a huge problem.

Lastly, Nakita is aware of my above issue and I was told that it can't be that amount and she will check and get back to me. I am still waiting.

I have been a loyal customer to Vodacom for many years. I do not appreciate this. My bill for the end of this month is R1790. This is too much for me. I went to Vodacom with a small issue and I walked out there with more issues added on.

Please can someone from Vodacom contact me urgently so that I can be assisted by bringing my amounts down on my contracts, as I now have extra 2 numbers on my contract that I don't need and don't use and I am paying for it. I am so unhappy and I will be going to hello Peter as well as social media if this is left to deaf ears. This is unacceptable.

I also had requested my surname be changed on my contract and my marriage certificate was emailed to Nakita and clearly that has not been done as well. ( This email was sent to vodacom 7th October NO reply)