VP
Vlasta P

1 reviews | Active since Sept 2020

13 Sept 2020, 21:47

Vodacom Doesn't Care

Recently I have discovered that my airtime was being drained at a rapid rate without me even using it! Then I noticed that I was subscribed to some random subscription that I never had nor ever would have registered/subscribed to. This means that SOMEONE had ****** my money, and Vodacom is RESPONSIBLE for this theft!!! They have been horrible with their service towards me as a customer of 22 years! They are not protecting me from such ****s nor do they notify me of these ******* actions occurring!!! I hope whoever reads this can help me expose their incompetence and avoid their service entirely. Bye Bye Vodacom!

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Replies (1)
Vodacom
Vodacom's reply13 Sept 2020, 22:23
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team