NF
Nishaat F
1 reviews | Active since Mar 2020
06 Jan 2022, 14:56
Vodacom doesn’t care !!!
I app**** for a laptop contract through Vodacom as my first option as a student trying to build credit. After receiving an email stating that the application was submitted they ignored me!!! They did not respond to many emails I sent, after 5 months of frustration I called at which my airtime disconnected the call as I had been on hold for almost an hour. It’s now 2022, an entirely new year and yet still I haven’t received any feedback or calls from them. They discarded my contract and continued to ignore me, still no one has contacted me after telling me they will be in contact soon as I have been approved. Now it’s 2022, I do not have a laptop, I do not have a contract and Vodacom is still ignoring me.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
07 Jan 2022, 08:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Jan 2022, 08:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NF
Nishaat F's updateReviewer Update
17 Jan 2022, 11:46No one called me back and still I have received no feedback. But what’s even more funny is that I received an SMS thanking me for my corporation and that my complaint ticket is closed which means it was resolved, unfortunately it was not resolved with me !! I’m done with this horrible service. You cannot ill treat your customers !! I will take my money elsewhere.
NF
Nishaat F's update17 Jan 2022, 11:46
Reviewer Update
No one called me back and still I have received no feedback. But what’s even more funny is that I received an SMS thanking me for my corporation and that my complaint ticket is closed which means it was resolved, unfortunately it was not resolved with me !! I’m done with this horrible service. You cannot ill treat your customers !! I will take my money elsewhere.