1 reviews | Active since Mar 2018
Vodacom doesn’t care
I just got a suspicious message from vodacom. Called and clearly speaking to someone who is either new or disinterested. I’m calling in to tell them that there might be a *****ulent message being sent out to their customers and the agent keeps on asking me what the message says. Then asks me what link it is. Instead if asking his supervisor for advice and alerting them to this, he says, ignore it. He doesn’t know what it is, but, just ignore it. So, bad luck for people thinking they have thousands of rewards points and clicking on the vodacombondlive link. Boohoo for them. And he raises his voice… irritated because he can’t answer my question, doesn’t know if it’s ***** or legit!!! Pathetic. They don’t care and their telephonic agents are ill equipped to deal with customers!
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
