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mvh
marco-neil van heerden

1 reviews | Active since Dec 2017

14 Dec 2023, 08:52

Vodacom doesn't care

Worst customer service....

Nobody can help m with online transaction for pre paid phone that was cancelled.

Waiting my time with this useless company. Phoned 3 different department for 1 issue.

*** sorry only contract upgrade queries. *** sorry only contract queries. 082 135 customer care that only knows the please hold function.

Also don't even waist time on getting hom internet from VODACOM!!! No connection 70% of the time

I only want to purchase a phone for my 9month old babies Nanny.

Please have a COMPETENT sales department PERSON contact me.

0
Replies (5)
mvh
marco-neil van heerden's update14 Dec 2023, 09:09
Reviewer Update
I have been on hold for 24mins and still I have not been helped. I recovered my Hello Peter password and completed this review in a shorter time than what one hold session has been going on for...
Vodacom
Vodacom's reply14 Dec 2023, 11:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
mvh
marco-neil van heerden's update19 Dec 2023, 09:27
Reviewer Update
When will a consultant make contact with me??? Today is day 4....
mvh
marco-neil van heerden's update19 Dec 2023, 09:28
Reviewer Update
How is it possible that a telecommunications company have a department "eshop support" that only use email and not have a contact number???

It is ridiculous.
mvh
marco-neil van heerden's update19 Dec 2023, 09:29
Reviewer Update
I just want to know when I can expect my refund.
We have to pay instantly but a refund takes so long......