AVdM
Anita Van der Merwe
1 reviews | Active since Apr 2021
20 Apr 2021, 10:49
Vodacom doesn’t care
7 Weeks without wi-fi, but that is not the main problem. The problem is Vodacom. All they need to do, is send 1 ISP ticket to Vumatel. Vumatel who is more than willing to help me to get up and running again, after the router and black box have been ******. It’s an existing line, so yes, I’ve been paying Vodacom, but not receiving anything from them. It’s student accommodation, that means they have been without wi-fi and without their online classes. Not even that is helping to get Vodacom to sent the ISP ticket to Vumatel. Not even the fact that I have 8 different contracts with Vodacom seems to bother them. What do I have to do to get them to help my students?!
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Replies (3)
Vodacom's replyOfficial
20 Apr 2021, 11:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Apr 2021, 11:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AVdM
Anita Van der Merwe's updateReviewer Update
20 Apr 2021, 11:55Oh Vodacom, I’ve heard that one before! For 7 weeks I’ve been hearing that!
AVdM
Anita Van der Merwe's update20 Apr 2021, 11:55
Reviewer Update
Oh Vodacom, I’ve heard that one before! For 7 weeks I’ve been hearing that!
AVdM
Anita Van der Merwe's updateReviewer Update
21 Apr 2021, 14:34So it all comes down to : WHO you know, and not WHAT you know. After 7 weeks of naming and shaming Vodacom, which didn’t help, I now know someone at Vodacom, who knows someone, who solved my 7 week problem, with in half an hours time! Thank you Wynand!
AVdM
Anita Van der Merwe's update21 Apr 2021, 14:34
Reviewer Update
So it all comes down to : WHO you know, and not WHAT you know. After 7 weeks of naming and shaming Vodacom, which didn’t help, I now know someone at Vodacom, who knows someone, who solved my 7 week problem, with in half an hours time! Thank you Wynand!