1 reviews | Active since Jan 2017

01 Feb 2019, 15:43

Vodacom doesn’t care!

Vodacom fiber’s service and “technical” advisors have no clue!

I have been struggling since the 3rd of November 2018 to get my Vodacom fiber activated, it was miraculously done on 16 January 2019 only to be disconnected again on 28 January 2019.

I have spent hours on the phone and not a single person i have spoken to can tell me why they disconnected my service. The only phrase they know is “I will escalate it” only for me to phone them again for the same lame answer! I am fed up and so disappointed with the pathetic service Vodacom has given me.

If you are looking for a fiber service provider look else where.

0
Replies (2)
Vodacom
Vodacom's reply01 Feb 2019, 16:17
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply01 Feb 2019, 17:51
Official
Dear Customer

Please provide us with your Service Request number or Sales order number so  that we can escalated the issue from our side.

Regards,

Vodacom Consumer Website Team

Best regards,