Vodacom doesn't care

I purchased a coffee machine with Vodacom during Black Friday in November 2021. I have not received delivery and have called in since January 2022 to find out what is going on. I have called on the following dates: 3 Jan, 2 Feb, 21 Feb and again today on 25 March yet no clear update from the team. I have spoken to Thabang, Zivulya and each time I call I am just told that its been escalated and that they will revert. I have not been updated on what is going on or why Vodacom has not had the decency to give me an understanding on why they expect me to waist my time, about 30minutes each time I call, to not get anywhere. Your service is appalling, get employees or departments that can take ownership of service request and get back to your customers!