Vodacom doesn't Care

Ever since i upgraded my contract last year i have been having issues with Vodacom. It seems that the staff in the branch and the staff via call centres are *********** and does not listen to the clients needs. I was contacted by an agent last year October who sold me a product and said i will pay R349. She did not say that this is exclusive of the device and other charges and i ended up paying R124.00 more. How is this even better. To top it off, on 17 January 2024 i called to lodge a complaint and to date i haven't received any feedback. I then called again on 31 Jan 2024 and the consultant that assisted me was very emphathetic but could only offer me a migration to lower package but with a heafty penalty fee. It is not fair that i should be paying a penalty fee the incompetence of Vodacom. I can't wait for my contract to end so that i can be done with Vodacom.