BG
Bukelwa G

1 reviews | Active since Dec 2015

07 Apr 2017, 11:32

VODACOM DOESN'T VALUE ME AS IT'S CUSTOMER

<p>So my phone get's suspened with no warning absolutely nothing , i can't make calls or receive any calls . i can't use any of my apps, it's really disgusting the way yo treat your customers , i'm a black single hardworking mother, i need this phone to make my coin and support my family, what's worse is my son in hospital i need this phone to communicate with the staff and the family, what am i suppose to do now. You claim i'm in arrears and even if i am, how is blocking my phone going to help when i've been making payments monthly rather than not making them at all, surely u can make arrangments with your clients, u call me during working hours sometimes i'm in meetings and can not attend to calls ! i am really reconsidering using another service provider , i am so dissappointed especially during this time when i need your services. you have no empathy for your customers what so ever.</p>

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Replies (2)
Vodacom
Vodacom's reply07 Apr 2017, 11:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Apr 2017, 12:51
Official

Dear Bukelwa

Kindly be advised that feedback has been sent to you via email.

Regards,

RJ