1 reviews | Active since Dec 2015
VODACOM DOESN'T VALUE ME AS IT'S CUSTOMER
<p>So my phone get's suspened with no warning absolutely nothing , i can't make calls or receive any calls . i can't use any of my apps, it's really disgusting the way yo treat your customers , i'm a black single hardworking mother, i need this phone to make my coin and support my family, what's worse is my son in hospital i need this phone to communicate with the staff and the family, what am i suppose to do now. You claim i'm in arrears and even if i am, how is blocking my phone going to help when i've been making payments monthly rather than not making them at all, surely u can make arrangments with your clients, u call me during working hours sometimes i'm in meetings and can not attend to calls ! i am really reconsidering using another service provider , i am so dissappointed especially during this time when i need your services. you have no empathy for your customers what so ever.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Bukelwa
Kindly be advised that feedback has been sent to you via email.
Regards,
RJ
Dear Bukelwa
Kindly be advised that feedback has been sent to you via email.
Regards,
RJ
