Vodacom doesn't treat customers fairly

<p>On friday the 22nd of July I took out a contract with vodacom as my previous service provider didn't have good reception in my suburb. I chose the Sony Xperia X. When I got home I immediately took photos as it was said that the Xperia took amazing photos.</p> <p> </p> <p>To my shock and horror the photos I took with the flash had a green line through the photos.</p> <p> </p> <p>On Saturday, 23 July I took the phone back to the Vodacom store in Cresta.</p> <p> </p> <p>Firstly the sony tecnician told me that I fiddled with the settings and then that I was covering the flash with my finger therefore the photos came out green. Really????</p> <p> </p> <p>They finally agreed to take the phone back but then I was told that you don't get a replacement phone immediately, they send it in to the repair shop and only when the technicians give their approval, will they give you a reference number and then you can get a new phone. </p> <p> </p> <p>I have been waiting now for 7 days and I still don't have a phone. I had to follow up every day this past week and had to scream and yell and fight to their attantion. </p> <p> </p> <p>Yesterday afternoon, I was finally notified that the repair scentre gave their approval but now the shop doesn't have stock for the colour I want.</p> <p> </p> <p>Vodacom was right on time to take my firt premium on Wednesday even though I still don't have a phone.</p> <p> </p> <p>My questions are simple:</p> <p>1. Is Vodacom treating me fairly?</p> <p>2. Why am I being put at a disadvantaged because a phone was faulty out of the box?</p> <p>3. Why is it so easy to deduct my premium but it is impossible to render good service?</p> <p> </p> <p>All I want now is to cancel my contract which is obviously even more difficult and impossible as to get a working phone from Vodacom.</p> <p> </p> <p>I am so so dissapointed and I am shocked at the no care attitude.</p> <p> </p> <p>Rene Brenkman</p> <p> </p>