AL
Angela L

1 reviews | Active since Oct 2016

01 Oct 2016, 16:27

Vodacom doesn't support entrepreneurs

<p>I ordered a wifi router, which was delivered at 5pm on Friday. I went to set it up on Saturday afternoon to get some work done and found the SIM needed to be activated. It didn't work online so I called the customer care centre. The first person put me through to activations, but the voicemail said it was closed. I phoned back and the next person told me that activations can only be done before 3pm on a Saturday. I phoned again and was told activations are only Monday to Friday. I was put through to the supervisor and said that wasn't good enough because I was now paying for a service from Friday which I could only access on Monday. I said don't they know that small businesses work on the weekends? I was told businesses only work Monday to Friday. Thanks Vodacom. </p>

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Vodacom
Vodacom's reply02 Oct 2016, 05:19
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