Vodacom doesn't respond!

<p>Our business experienced abnormal problems with missed calls. I wanted to log onto Vodacom's website in order to log the complaint and request investigation. This lead to a whole new set of problems as the site did not accept the user name and password I had on record. I tried to use the "forgot password" facility and the site did not recognise my cell number!</p> <p>I then wanted to e mail Vodacom and discovered it is almost impossible. It seems absolutely extraordinary in this day and age that it was almost impossible to locate an email address. After spending far too much time on the phone to the Vodacom Call Centre and speaking to at least 5 consultants, I was given an e mail address that immediately bounced and then a Customer Care email address to which I have still not received a response. This is probably a deliberate tactic so that Vodacom Customers can't keep a record of their dealings with Vodacom and I find it extremely frustrating and annoying. I hope that this report elicits a response!</p>