Vodacom doesn't know how to treat loyal clients!

26/3 - I called Vodacom to find out if I qualify for an early upgrade. I was told that I do, that I can go to my closest Voda store that day with my ID & get my upgrade. Only to be told by the Voda store that I actually do NOT qualify for an upgrade. One the 4th call to Vodacom, I get told that they're sorry for the wrong info but I definitely do not qualify until June. I asked if a plan cannot be made seeing as I was told by a Vodacom agent that I qualify AND taking into account that I have been with Vodacom for more than 10 years & I'm sitting with a broken phone. I was told that how long I've been a client does not count but rather my monthly spend does and that I don't spend enough each month to qualify for special assistance. So only their big spenders count?! wrote about how shocked & disgusted I am on their Facebook page. I was told to email which I did. I was then told someone would call me on Tuesday. To date nobody has called me. I emailed last night to find out why, and I get asked AGAIN to share all my personal info which I have done already SO MANY TIMES. If someone does not get back to me, I am going to CellC - they will buy me out my contract & I keep my number.