Vodacom doesn't know how to migrate my plan correctly
<p>I have migrated my plan to Smart Top Up M +. The migration took place end of October 2016 and when the 1st of November roled around, I was given 120min talk time, 300sms and 300meg data.</p> <p>That is not Smart Top Up M+. I was supposed to have received 120min 120sms and 750meg data.</p> <p>I logged the issues on Monday. Now today I see the issue has been closed. And I still do not have the correct amount of data. I have been a happy vodacom client for more than 10 years...today is the first day that I am actually disgusted with them...I don't know to get this fixed...absolutely ridiculous service.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
So is this phonecall going to happen anytime soon? I would like to know when I will get the data you stole from me.
You owe me 450meg.
So is this phonecall going to happen anytime soon? I would like to know when I will get the data you stole from me.
You owe me 450meg.
Seriously...are you ever going to phone me? I will take this up with a higher power then....thanks for nothing Vodacom!!!
Seriously...are you ever going to phone me? I will take this up with a higher power then....thanks for nothing Vodacom!!!