JD
JO-ANNE DREYER

1 reviews | Active since Mar 2013

20 Oct 2015, 16:33

Vodacom doesn't know how to help there clientS

My daughter calls me from Stellenbosch today as she is studying thee. The reason why she has a Cellphone on my contract is so she hasn't got the hassles of worrying about airtime and data. Last month I spoke to a consultant and I needed to Migrate to a better package. A PACKAGE THAT WOULD GIVE HER ENOUGH DATA BUT AIRTIME FOR CALLS AND SMS'S IS EASY ENOUGH FOR ME TO SEND FROM MY cellphone. I spoke to a call centre agent, Petunia today with much attitude listen to the call about 4.20pm from cellphone number ***, hear my frustration but listen to her.<br> <br> My daughter hasn't got money to go out and by Data but the package she is on is inadequate, 75mins airtime, 200SMS's and 20OMB Data. I thought I made that clear. She comes home on Friday so I will be able to sort this out but this is why I have a contract phone so that all is taken care of and I pay the bill.<br> <br> Very disappointed that I am on the exact same page as I was 1 to 2 months ago as I mentioned 200mb Data was way to little. The cellphone number in question is ***.

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Replies (1)
Vodacom
Vodacom's reply21 Oct 2015, 08:03
Official
Hello JAYDREYER,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team