JO
Jan O

1 reviews | Active since Aug 2013

26 Oct 2016, 09:19

Vodacom doesn't know fairness

<p>Good day</p> <p>On 26 September 2016 I purchase 1GB of data from vodacom and didn't use it all. I get 2GB of data every 1 from vodacom but when I checked my ballance the remaining data doesn't show of the 1GB. Now I have been told is a business rule that vodacom are giving are been use 1st. But when i purchased the data the only rule the show is that the data will last only 30 days. </p>

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Replies (1)
Vodacom
Vodacom's reply26 Oct 2016, 09:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team