Vodacom doesn't do Customer Service any longer

I used to have a very positive experience of the Vodacom Customer Care, but recently they have clearly lost their ability to help with anything at all.<br> <br> I have been on a month to month contract as I sometimes need to purchase more talk time and data, and other months less talk time. Next month, I needed to migrate to a higher package as I have done five or six times successfully with Vodacom in the past.<br> <br> I tried to call them, and the calls kept giving me useless menu options. I tried the online chat, and the chat kept closing down. Frustrated, I sent an email and at least got a response. The customer care department finally reached me, sent me a quote and informed me that I can't change to a higher package on a monthly basis - even though I have been doing this for the past year!<br> <br> What's the problem, Vodacom?<br> <br>