NZ
Natasha Z

1 reviews | Active since Mar 2012

30 Nov 2016, 08:59

Vodacom doesn't deliver on promises

<p>I reported my data being drained last week. Vodacom investigated and offered to upload 3Gig data on my wifi router. To date no data loaded. This is the second time Vodacom offered as gesture of good faith to upload lost data to my router and it never happens. Why make promises you cant keep. </p>

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Replies (1)
Vodacom
Vodacom's reply30 Nov 2016, 09:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team