Vodacom doesn't care about their customers

<p>Someone "upgraded" a old accound of mine which I don't use anymore and on 1/6/2016 I received a R153k bill from Vodacom. I followed up with customer support and they told me that they did pick up ********** activity on the number and are investigating....it did not stop them from hitting me with a R153k bill. I have followed up on this matter with Vodacom, spending hours on the phone (holding half the time) with no joy. They always tell me that they will come back to me, nut NOTHING happens. I had the debit order reversed with my bank, but I am still sitting with the huge bill against my name. I am now receiving notifications from Vodacom to pay my bill which is in arrears...THIS IS NOT ON. I have been a loyal customer with Vodacom for tha last 20 years, but has lost all faith in them now. I still don't have any answers and I don't know what to do from here...!!!</p>