IO
Ian O

1 reviews | Active since Mar 2009

01 Mar 2016, 09:12

Vodacom doesn't care about subscribers

Dear Vodacom<br> <br> 3 Weeks ago I complained about my data package where my 5GB package was consumed within a few days and R3000 was billed for apparent out of bundle usage. On my previous complaint at the beginning of Feb, you responded that someone will contact me. To date, no sms from Vodacom regarding the outcome of the investigation, no phone call, no nothing. Also, I have seen hundreds of complaints on Facebook regarding the same issue, so obviously Vodacom is at fault. I guess all of your subscribers with the same issue should stand together and take this issue further, because all of us had ENOUGH!!!<br> <br> What are you going to do about it Vodacom!!!

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Replies (1)
Vodacom
Vodacom's reply01 Mar 2016, 09:34
Official
Hello maximill,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team