1 reviews | Active since Oct 2016
Vodacom doesn't care about its customers and their collections systems are just plain broken
<p>A few years back I cancelled my Vodacom account. A few months after that, I received a bill for more than R4000. I phoned Vodacom and after spending hours on the phone and posting on HelloPeter many times, they acknoledged that they *****ed up when they cancelled my account and reversed the charges.</p> <p> </p> <p>After that, every time I try to open a new Vodacom account, my vetting is declined saying my account is with Legal. I'm now trying to apply for FTTH service and for a third time, I have to go through this whole mess, just because Vodacom doesn't seem to know or care to remove an account that went to Legal because they *****ed up.</p> <p> </p> <p>I'm seriously considering considering cancelling all my accounts and just moving to a service provider that cares about the customers and knows what they are doing.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
