jj
john.gilmore john.gilmore

1 reviews | Active since Oct 2016

07 Oct 2016, 09:34

Vodacom doesn't care about its customers and their collections systems are just plain broken

<p>A few years back I cancelled my Vodacom account. A few months after that, I received a bill for more than R4000. I phoned Vodacom and after spending hours on the phone and posting on HelloPeter many times, they acknoledged that they *****ed up when they cancelled my account and reversed the charges.</p> <p> </p> <p>After that, every time I try to open a new Vodacom account, my vetting is declined saying my account is with Legal. I'm now trying to apply for FTTH service and for a third time, I have to go through this whole mess, just because Vodacom doesn't seem to know or care to remove an account that went to Legal because they *****ed up.</p> <p> </p> <p>I'm seriously considering considering cancelling all my accounts and just moving to a service provider that cares about the customers and knows what they are doing.</p>

0
Replies (1)
Vodacom
Vodacom's reply07 Oct 2016, 10:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team